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COVID-19 Pandemic

Ohana Wellness Clinic

We’re happy to announce we are officially open and accepting in-person appointments again! We have implemented new clinic guidelines to keep our patients and staff safe.

Many of our practitioners continue to offer services in a Virtual format, however for those requiring hands-on treatments are now able to book in-person appointments.

All Registered Massage Therapists and Chiropractors in Ontario are regulated by their own governing bodies. Each have outlined strict directives for return of in-person treatments.  We have been mandated to limit appointments to those in greatest need.  Priority will be given to acute care patients first who are requiring hands-on treatment.  

Due to COVID-19 there are a few considerations when visiting our office:

1) All patients will be required to wear a face covering at all times, either a surgical disposable mask, or a reusable cloth mask.  We ask that patients arrive wearing their face covering, if not, a disposable mask will be provided.

2) Each patient will have to complete a pre-screening survey prior to their appointment.  On arrival, your therapist will re-confirm that there have been no changes since your pre-screening survey.

3) Please arrive on-time for your appointment.  We currently do not have a waiting area.  As you enter the clinic you will be asked to disinfect your hands and then directed to your treatment room. 

4)  Family members are asked to avoid coming to the clinic as much as possible.  Exceptions will be made for a patient who is a minor, or those requiring a translator.

5)  Please only bring personal items that are necessary to your appointment and avoid excess bags.  Should you arrive wearing gloves, you will be asked to remove and dispose of them into the garbage.  All patients are reminded to disinfect their hands on arrival. 

6) Preferred payment is currently e-transfer to allow for an entirely contactless method, especially during this time when our receptionists are working offsite. Credit card transactions are available but organized through reception and paid over the phone. *New* Direct Billing will be offered this fall.

We look forward to welcoming you back into our space and offering the same quality of care you’ve come to expect.

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